Booking Terms & Conditions

Thank you for choosing Ragdale Glamping for your holiday. We hope that you have a pleasant stay. Below you will find our letting agreement for our glamping pods, which details the rules put in place for your safety and the upkeep of our pods.

The Landlord

Ragdale Glamping, Old Hall Farm, 2 Six Hills Road, Ragdale, Melton Mowbray, Leicestershire, LE14 3PP

Contact us on hello@ragdaleglamping.co.uk or 01664 669121 if you have any questions.

Payment

Upon booking payment in full is required to secure the property. Payments are to be made electronically online through our booking system and we do not accept any cash payments.

Security Deposit

You will receive an email with bank details for the security deposit, which is £100.00. This deposit will be refunded within 2 weeks of the customers return minus any charges incurred.

Check-In & Check-Out Times

Check-in is at 3pm and check-out is at 10am.

The Keys

The keys will be left in a key safe and upon receiving full payment all arrival details will be sent including security code.

Cancellations & Refund Policy

30 days or more before start of holiday 100%
14 – 30 days before start of holiday 50%
Less than 14 days 0%

Inclusive Fees

Rates include a one-time linen and towel setup. Utility services are included in the rental rate.

No Daily Housekeeping Service

Bedding, tea towels and bath towels are included in the unit. Daily maid service is not available or included in the rental rate.

Falsified Bookings

Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

Parking

Parking is limited to:
one vehicle per 2+2 pod
two vehicles per 4+2 pod
If needed further parking may be available if pre agreed

Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner.

Water & Septic

The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper down the toilets. No feminine products should be flushed at any time. If it is found that feminine products have been flushed and clog the septic system, you could be charged damages of up to one hundred pounds (£100).

NO SMOKING IS ALLOWED IN THE PROPERTY

NO OUTDOOR FOOTWEAR IS TO BE WORN INSIDE THE PODS

THE USE OF CANDLES INSIDE THE PROPERTY IS STRICTLY PROHIBITED

Terms and Conditions

1 General

1.1 In this Agreement any reference to the masculine includes the feminine.
1.2 This Agreement is made on the basis that the Property is to be occupied by the Tenant for a holiday as mentioned in the [Housing Act 1988 Schedule 1 paragraph
9 and the Tenant acknowledges that this Agreement shall not confer on the Tenant any security of tenure within the terms of that Act.
1.3 The name provided throughout the booking will be solely responsible for the behaviour of your party and for any breakages or damages caused during your stay.
1.4 The number of occupants must not exceed the number stated at the time of booking.
1.5 Children are welcome on our site however it must be realised we have steep banks and open water. All children must be fully supervised by an adult at all times.

2 The Property

2.1 The Property is the Property specified above, together with any outside decking.

3 The Security Deposit

3.1 The Tenant must pay the Deposit specified above to the Landlord with the Rent, to be held by the Landlord until the end of the Term as security towards the Tenant’s liability for any major damage.
3.2 The deposit shall be refunded to the Tenant at the end of the Term (without interest) under deduction of such sums that may be due to the Landlord from the
Tenant as a result of any breach of the Tenant’s obligations.

4 Insurance

4.1 At all times throughout the Term the Landlord shall effect suitable building insurance cover for the Property and shall insure the Landlord’s fixtures, fittings and effects against loss or damage by fire and any other risks he decides to insure against from time to time, with an insurance office of repute for the full cost of reinstatement.
4.2 The Tenant must not do anything, or fail to comply with any requirement, as a result of which the policy of insurance effected by the Landlord for the Property and the Landlord’s fixtures, fittings and effects may become void or voidable or by which the rate of premium on any such policy may be increased.

5 Quiet Possession

5.1 The Landlord agrees not to interrupt or interfere with the Tenant’s right to quiet possession and enjoyment of the Property.

6 Underletting

6.1 The Tenant must not assign, underlet or part with or share possession of the Property or any part of it.

7 Use of Property

7.1 The Tenant shall use the Property for the purpose of a private holiday residence for a maximum of ‘agreed’ persons only and not for any other purpose whatsoever and the Tenant must not use the Property or any part of it for any improper, immoral or illegal purposes.

8 Nuisance

8.1 The Tenant shall not (nor allow others to) cause nuisance or annoyance to the Landlord, other tenants or any neighbours.

9 Damage

9.1 The Tenant shall not (nor allow others to) cause any damage or injury to the exterior, structure or any part of the Property or adjoining property.

10 BBQ’s & Hot Tubs

10.1 BBQ’s & Hot tubs are used at your own risk.
10.2 The wood fired hot tubs can produce hot water from the main heating outlet if not used correctly and in line with the instructions. Instructions for the hot tubs must be read and understood, we recommend children under 16 do not use the hot tubs.
10.3 The Hot Tubs do not use any chemicals, they are an outdoor bath that requires filling up and heating up as required by the tenant.

11 Alterations to Property

11.1 The Tenant shall not (nor allow others to) make any alterations or additions to the Property or its decorations, fixtures or fittings and the Tenant shall not (nor allow others to) remove any of the items specified in the inventory or any of the Landlord’s possessions, from the Property.

12 Maintenance

12.1 The Tenant shall keep any fixtures, fittings and effects of the Landlord in good repair and condition and must replace any damaged fixtures, fittings and effects with similar articles of at least equal value, reasonable wear and tear and damage by accidental fire excepted.
12.2 The Tenant must not move any items of furniture from room to room in the Property.
12.3 The Tenant must keep free from all blockages and obstructions all sinks, lavatories, cisterns or pipes.

13 Outgoings

13.1 The Landlord must pay all the water and sewerage charges and any rates or taxes levied in respect of the Property.

14 Pets

14.1 The Tenant shall not keep or allow pets of any kind at the Property, apart from when booked into the Willow Pod or Ash Pod when paying our supplementary £10/dog/night fee.

15 Reporting Disrepair

15.1 The Tenant must report to the Landlord any disrepair or defect in respect of the Property or the fixtures and fittings and report any failure of mechanical or electrical appliances.

16 Rights of Access

16.1 The Tenant must allow the Landlord, his agent or contractors access to the Property at reasonable hours during the day, to inspect the condition of the
Property or to carry out repairs or other works to the Property that may be necessary during the Term pursuant to the Landlord’s repairing obligations or to carry out maintenance of the appliances or to execute all work necessary to remedy the Tenant’s breach of any covenant contained in this Agreement regarding repair, maintenance or decoration.

17 End of the Term

17.1 The Tenant must deliver up the Property at the end of the Term in the same clean state and condition it was in at the beginning of the Term, reasonable wear and tear and damage by insured risks excepted.

18 Safety Regulations

18.1 The Landlord confirms that all furniture and furnishings comply with the relevant fire safety regulations.
18.2 The Landlord shall ensure that all appliances, flues and installation pipe work in the Property are checked by and maintained.
18.3 The Landlord confirms that all electrical appliances and equipment supplied by him are safe so as not to cause danger.

19 Public Indemnity and public Liability

19.1 Owner and/or the Property Management Company do not accept any responsibility or liability for acts of omission of third parties, which may prevent or disrupt a Customers booking. The booking contract exists between the Owner and the Customer and is limited to the rental of the Property and associated facilities only. The information and descriptions supplied are believed to be accurate and are offered in good faith. It may be possible that certain facilities or features may not be available on occasions due to circumstances beyond the Owners control for which the Owner and/or the Property Management Company accepts no liability. In addition, no liability can be accepted by the Owner and/or Property Management Company for any injury, loss or damage to the Customer, any member of the Customers party or any visitor to the Property arising out of or in connection with the use of the Property or Facilities.

20 Force Majeure

The landlord will not be liable or accountable for any unforeseen situations or unforeseen circumstances. This may be such situations as freak weather conditions, local or national strikes, government disputes etc or anything out of the ordinary.

We recommend you take out travel insurance for your trip.